Send a correction or a note

Our contact form is the way to reach us, and it is meant for questions about the guide itself. That covers a figure that looks out of date, a sentence that is unclear, a topic you would like us to cover, or a general word of feedback on how the pages work for you.

We are an independent information guide and the casino is the operator, so anything that touches your own account goes elsewhere. Sending a question to the right place saves a day of waiting.

Questions that belong with the casino

Login problems, deposits, withdrawals, bonus claims, document checks and complaints are all handled by the casino's own support team. Ask that team about anything that involves your balance, your documents or a decision on your account, and send us the questions about our pages.

How to reach us

Write to us through our contact form. A short factual note is all an editor needs, with no account, registration or casino login behind it. Keep the message to one topic where you can, because a single clear question is quicker to answer and easier for our editors to act on. Your note goes to our editorial team, and when it leads to a change in the guide, the page is corrected in its next revision. Corrections to figures are the quickest to act on, because an editor can compare the line with the casino's own page and update ours straight away, which is why a quoted line helps. Notes about wording or layout are read in the same way, and we weigh each one against how the page reads for a careful newcomer, so a short explanation of what confused you is always useful to our editors.

What happens to your note

We keep our handling simple, and every note follows the same path:

• One of our editors reads it and finds the page and passage it concerns.
• We compare the point with the casino's own pages before we change anything.
• A confirmed correction goes into the next revision of the page, and a topic suggestion joins the list of subjects we weigh for the guide.
• We do not forward notes to the casino, so a question about your own account never reaches it through us.

Before you write

We can answer most notes in one reply when we have the right details. Run through these steps first:

• Name the page and the heading your message is about, so the editor lands on the right paragraph straight away.
• Quote the line or figure that looks wrong, and say what you expected to see in its place.
• State the date you checked the casino's own page, because offers change and a snapshot from last week may differ from today.
• Say whether you want a reply or are only passing the note on, and keep passwords, card numbers and identity documents out of the message, since they have no place in a note to us.